#Article (Archive)

Effectiveness in postal services

Oct 9, 2012, 11:14 AM

Even with the advent of the digital age, the postal service continues to form a vital part of the daily life of many people all over the world.

The post remains the most accessible means of communication and message delivery tool for many people, especially those living in remote areas. 

Our postal services should, therefore, continue to introduce or promote new postal products and services to satisfy the needs of customers.

Expanding access to postal services and products is vital in bringing access to postal services throughout the world.

The importance of the postal service in the socio-economic development of the country must not be under-estimated.

Thus, it is important for our postal services to be competitive age, since one needs to be very innovative in providing quality services with special focus on the changing needs of customers.

The postal service today is not what it was a decade ago; thus it makes the work even more challenging.

Parcel and letter safety is another area in which our postal services need to ensure they avoid customer dissatisfaction caused by mail pilfering.

We equally advise people using the postal services to pack their parcel properly before handing it over to the courier, and to label them properly to avoid any unforeseen eventuality.

The pricing of mails should also be revisited, especially the big parcels, otherwise people will search for better and affordable solutions.

We acknowledge the recent efforts of the Gambia Postal Services, Gampost, in ensuring customer satisfaction, but we must add that there should be no room for complacency.

Once again, we encourage our postal administrations to continue to devise new strategies and policies to make their services more effective and accessible to all.