British High Commission resumes full-scale visa processing

The British High Commission has resumed normal operation of processing visas and emergency documents to the UK, after a brief snag in its ICT equipment that caused it to scale down its operations recently.

According to a press release sent to The Point yesterday, the British High Commission would like to inform their customers that the problems they were experiencing with their ICT equipment have now been resolved.

"As a result, the High Commission is now functioning as normal, and the usual processes for issuing Visas and Emergency Travel Documents have resumed," the release stated.

The British High Commission apologises for any inconvenience caused, the release said, adding that customers should also be assured that "staff are working to reduce the backlog" of visa applications.

Concluding, the release noted: "Customers should also note that the temporary telephone numbers which were put in place have now been discontinued. Customers should continue to submit visa applications online as previously. Any enquiries not related to visa should continue to use the telephone numbers 4495133/34."