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Tourism Security Unit trained on complaint handling, service excellence

Nov 6, 2015, 10:21 AM | Article By: Njie Baldeh

The Gambia Tourism Board (GTBoard), in collaboration with the Ministry of Tourism and Culture, Monday started a four-day training on service excellence and complaint handling for personnel of the Tourism Security Unit.

Speaking on the occasion, Ousainou Senghor, director of finance and administration at the GTBoard, said such training is very important in enhancing the professional service delivery of TSU personnel.

He noted that tourism is a great contributor to the economy of The Gambia as it contributes immensely to the gross domestic product through the provision of employment and taxation.

Major Abdoulie Manneh, Commander of the Guard Battalion, said the training was important in equipping the security personnel with the necessary skills and know-how in dealing with the public, especially tourists.

He said the officers will continue to maintain high standard of professionalism in their operations.