JOB DESCRIPTION

People and Culture Officer

1. Job Identification

Job Title	People and Culture Officer
Department	Human Resources
Reports To	National Director / Board Safeguarding Sub-Committee
Direct Reports	None
Grade / Level	To be aligned to Buzz Women Gambia salary structure (TBD)
Location	Banjul, The Gambia, with occasional field and community-level travel (TBD)
Employment Type	Full-time, permanent (subject to funding availability)
Date Prepared / Reviewed	07 October 2026

2. Job Purpose

The People and Culture Officer builds the work culture and the effective management of Buzz Women Gambia’s human resources function. The role is responsible for maintaining accurate employee records, supporting recruitment and onboarding, coordinating staff activities, assisting with performance management and staff development processes, ensuring compliance with organizational policies and applicable employment requirements. The People and Culture Officer provides responsive HR support to staff and managers while maintaining confidentiality, professionalism and accurate documentation.

3. Strategic Context

Buzz Women Gambia works to empower women and girls through skills development, entrepreneurship and community leadership. Effective people and culture management is essential to sustaining a capable, motivated and well-supported workforce. The People and Culture Officer strengthens the organization’s people systems and culture by ensuring timely human resource delivery, consistent application of policies and procedures, accurate personnel records, and effective support to recruitment, onboarding, staff development and employee relations.

4. Key Accountabilities

Recruitment and Workforce Support

Support timely and well-organized recruitment and workforce administration.

● Coordinate recruitment activities, including vacancy documentation, interview scheduling, candidate communication and recruitment records.

● Manage onboarding and induction of new employees, ensuring required documentation and orientation are completed.

● Maintain up-to-date staff information and lead workforce planning and staffing administration.

4.1 Employee Records and HR Administration

Maintain accurate, confidential and up-to-date employee records and HR documentation.

● Maintain personnel files, contracts, leave records, attendance records and other employment documentation.

● Process routine HR requests and provide timely support to employees and managers.

● Manage administration of leave, attendance, probation, contract renewals and other employee lifecycle processes.

4.2 Performance, Learning and Staff Support

Maintain processes that promote employee performance, development and wellbeing.

● Coordinate performance review documentation and follow up with managers on agreed actions.

● Lead staff training, learning and development activities, including records of participation and completion.

● Assist managers and staff with HR policy guidance and routine employee-related matters, escalating complex issues appropriately.

4.3 HR Compliance and Policy Support

Ensure HR practices are consistent with organizational policies and applicable employment requirements.

● Ensure the implementation and communication of HR policies, procedures and staff guidelines.

● Maintain HR calendars, compliance trackers and required employment documentation.

● Identify HR administration gaps or compliance risks and raise them with the appropriate supervisor.

4.4 HR Reporting and Data Management

Maintain reliable HR data and contribute to regular people-related reporting.

● Prepare routine reports on staffing, recruitment, leave, attendance and other HR indicators as required.

● Maintain confidentiality and appropriate access controls for employee information.

● Support audits, reviews and other requests for HR information by providing accurate documentation.

The People and Culture Officer operates within delegated authority as defined by Buzz Women Gambia’s policies and will:

● Provide routine HR guidance within approved policies and procedures.

● Process routine employee administration and maintain HR records in line with established procedures.

● Recommend practical improvements to HR processes, systems and staff administration.

● Escalate sensitive, complex or high-risk employee matters to the appropriate supervisor or management.

6. Key Working Relationships

Internal	National Director, Programme Manager, Finance and Admin team, Programme staff and all employees
External	Job candidates, service providers, partners and relevant external stakeholders

7. Key Performance Indicators (KPIs)

KPI	Success Measure
Recruitment and onboarding	Vacancies are filled efficiently and new employees complete onboarding requirements on time
HR administration	Employee records, contracts, leave and attendance documentation are accurate and up to date
Employee support	Staff receive timely, professional and confidential HR support
Compliance and reporting	Required HR reports and compliance documentation are accurate and submitted on time
Confidentiality and service	HR matters are handled promptly, professionally and with appropriate confidentiality

8. Qualifications and Experience

Essential

● Bachelor’s degree in human resources management, Business Administration, Management, Social Sciences or a related field.

● Minimum 2–3 years’ experience in human resources administration in a similar HR role.

● Demonstrated experience maintaining personnel records and supporting recruitment and employee administration.

● Good understanding of The Gambia Labour laws, HR policies, procedures and employee lifecycle processes.

Desirable

● Professional HR certification is desirable.

● Experience working in The Gambia or the wider West Africa region is desirable.

● Experience in an NGO, development or mission-driven organization is desirable.

9. Technical Competencies

Competency	Description
HR administration	Maintains accurate employee records and handles routine HR processes efficiently
Recruitment and onboarding	Manages recruitment, selection documentation and effective onboarding of new employees
HR systems and documentation	Uses HR systems, spreadsheets and documentation accurately and maintains data quality
Policy application	Applies HR policies and procedures consistently and escalates exceptions appropriately
Reporting and data management	Maintains HR data and prepares accurate routine reports

10. Behavioral Competencies

Competency	Description
Communication	Communicates clearly, respectfully and professionally with employees, managers and candidates
Confidentiality and discretion	Handles sensitive employee information with discretion and maintains confidentiality
Professionalism	Demonstrates reliability, sound judgement and a professional approach to work
Collaboration	Works effectively with managers and colleagues across the organization
Adaptability	Responds effectively to changing organizational priorities and HR needs
Integrity	Acts ethically and fairly, upholding organizational values and HR principles

11. Approval

This job description has been reviewed and approved as an accurate reflection of the role's requirements. It will be reviewed periodically and may be amended to reflect organizational needs.

Send your Applications to communication.gambia@buzzwomen.org

Foe enquiries Call : +2203440244