Kairaba Beach Hotel has again been honoured as a top performing hotel with the 2013 TripAdvisor Certificate of Excellence award as reviewed by travelers on the world’s largest Travel Site.
The accolade, which gives credit for hospitality and excellent service, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide.
Only the top-performing 10 per cent of businesses listed on TripAdvisor receive this prestigious award.
Speaking to journalists at a press conference held on Wednesday at the Kairaba Beach Hotel, Abby Sarr, director of public relations and marketing, thanked TripAdvisor for the “wonderful” award.
To qualify for a Certificate of Excellence, he remarked, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months.
According to her, additional criteria include the volume of reviews received within the last 12 months.
Gerard Lombardo, general manager of Kairaba Beach Hotel, said the hotel is pleased to receive a TripAdvisor Certificate of Excellence.
“We strive to offer our customers a memorable experience, and this accolade is evidence that our hard work is translating into positive review on TripAdvisor,” he said.
TripAdvisor is delighted to celebrate the success of businesses around the globe, from Sydney to Chicago, Sao Paulo to Rome, which are consistently offering TripAdvisor travelers a great customer experience, said Alison Copus, Vice President of Marketing for TripAdvisor Business.
The certificate of excellence award provides top performing establishments around the world the recognition they deserve, based on feedback from those who matter most - their customers.
TripAdvisor is the world’s largest travel site, enabling travelers to plan and have perfect trip.
TripAdvisor’s branded site make up the largest travel community in the world, with more than 200 million unique monthly visitors and over 100 million reviews and opinions.
