The
national launch of the Consumer Parliament initiated by the Public Utilities
Regulatory Authority (PURA) will be held on
The new
forum, which is an extension of PURA's Complaint Resolution Mechanism, is
designed to put into place an impartial and effective consumer complaints
resolution mechanism related to communications, electricity, water and sewerage
and
According to a news release from PURA, for the first time in the history of The Gambia, and in line with PURA's guiding principles of transparency, the general public will be able to come face to face with service providers.
To be conducted in an atmosphere of dialogue and understanding, the forum will also enable providers and consumers to collectively address their concerns and problems affecting the regulated sector.
Through this process, the release added, it is envisaged that consumers will walk in from the streets and automatically become "Parliamentarians".
"They can lodge complaints that will be handled and resolved either in the forum of the parliament or within a clear timeline", the release added.
