On
Monday 1 August 2016, UK Visas and Immigration’s global commercial partner for
UK visa services, TLS Contact, will take over the running of our Visa
Application Centre in The Gambia.
The
Visa Application Centre will move from its current location at the British Embassy
to different premises in Banjul. The Visa Application Centre will be managed in
Banjul by FedEx at the following address:
New
Visa Application Centre Address
FedEx
Corner
of Kairaba Avenue and Garba Jahumpa Road (aka Sabena Junction)
Banjul
The
Gambia
Date
of Relocation
Monday
1 August 2016
The application process will not change. UK visa customers will continue to complete their applications and pay their visa fee online at Visa4UK before choosing an appointment at the TLS Contact Visa Application Centre.
From
1 August 2016, customers in Banjul will need to pay a fee of £55 in addition to
the visa application fee. This fee allows UK Visas and Immigration to continue
to offer a visa service in The Gambia and ensures that customers do not have to
travel long distances, or to another country, to apply for a visa.
This
User Pay fee is payable online at the time of application, before customers
visit the Visa Application Centre.
There
will be no changes in our processing times – UK Visas and Immigration will
continue to process visa applications in line with global customer service
standards. And all UK visa applications will continue to be decided by UK Visas
and Immigration staff in a fair and objective process. Staff at the Visa
Application Centre have no influence at all over the outcome of any visa
application.
These
new arrangements bring The Gambia in line with 123 other countries around the
world, where we deliver our visa services through a commercial partner.
With
TLS Contact operating Visa Application Centres on our behalf, UK Visas and
Immigration have more flexibility to drive improvements in customer service,
with greater access to added value services and premium products such as
priority visas and direct return courier options.
