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Effective postal services

May 18, 2010, 1:39 PM

The postal service forms a part of the daily life of people all over the world. Even with the advent of the digital age, the post remains the most accessible means of communication and message delivery tool for many people around the world. 

Our postal services should, therefore, continue to introduce or promote new postal products and services to satisfy the needs of customers.

Although there are other convenient and cost-effective alternative services, expanding access to postal services and products is vital in bringing access to postal services throughout the world.

To this end, we welcome the weeklong sub-regional meeting on postal services in Africa, which was opened yesterday in Banjul.

Organised by the Universal Postal Union (UPA) in collaboration with the Pan-African Postal Union (PAPU), the meeting brought together stakeholders from the sub-region to discuss issues of concern including improving the standard of postal services in Africa.

The importance of the postal service in the socio-economic development of our countries must not be under-estimated. Thus, its important for our postal services to be competitive age, since one needs to be very innovative in providing quality services with special focus on the changing needs of customers.

The postal service today is not what it was a decade ago, thus it makes the work even more challenging.

Mail safety is another area in which our postal services need to ensure they avoid customer dissatisfaction caused by mail pilfering.

The pricing of mails should also be revisited, especially the big parcels, otherwise people will search for better and affordable solutions.

Once again, we encourage our postal administrations to devise new strategies and policies to make their services more effective and accessible to all.

"We deliver as promised."

Motto of Gambia Postal Services