SSHFC commences awareness outreach campaign

Thursday, April 25, 2019

Social Security and Housing Finance Corporation (SSHFC) have commenced a vigorous awareness creation campaign starting at the SOS senior secondary school, where they sensitised staff on the role and functions of the Cooperation to alleviate some of the information gaps with members.

The daylong convergence was centered on the services provided by the SSHFC: Industrial injury compensation scheme, housing fund, national prudent fund and federated pension scheme. 

Assistant public relations office David Mendy said the awareness campaign is part of regular engagement of the Corporation’s education unit, saying its part of their membership education sessions.

He told institutions to engage the SSHFC team to share information with them on the various funds managed by the Cooperation. “I want to thank the SOS for accepting our request and I wish to encourage other institutions to do the same. SSHFC values its members and it is only when they talk to us that they would be able to know what we do.

Mr. Mendy said the engagement will be extended to the countryside to ensure that Gambians are well enlightened about SSHFC operations. “We have an open door policy and we want people to seek the opportunities to engage us for relevant assistance and support,” he added.

He urged participants to be mindful with the way they spell their names on their social security forms during registration and urged them to provide correct documentation.  “Employers are required to pay 10% of their employees’ social security contribution and while the employees are to pay 5% from their basic salary.”

He also reminded the participants that when members are registered with the federated pension scheme and serve beyond ten years, they are entitled to monthly pension payments. 

Louis Gomes, a senior teacher at SOS Senior Secondary School said they have learned a lot from the meeting and if the meeting had come a little earlier, he would have made better decisions. “Just to say, I would have chosen the provident fund instead of the federated pension scheme.”

The Corporation’s director of corporate affairs Fabuka Njaay said they will continue to interact with customers to facilitate value co-creation by listening to their suggestions and concerns and incorporating them into their overall strategic direction.

He said SSHFC as an institution is established to deliver service to the public and it is imperative that they meet or exceed their customers’ expectations across all metrics of the service quality spectrum.  “We will continue to consult with other institutions to accord us the opportunity to visit them and share useful information through our member education sessions on the services we are offerings especially with regards to the management of the various funds within our purview.”

Njaay said they will soon launch an interactive website that would offer useful information and tools to all stakeholders including the ability to calculate benefits on their own via the platform.  “We assure our customers that SSHFC is dedicated towards value creation on all funds managed by the institutions and we shall continue to engage our customers and input their suggestions and interest in this value enhancement process.”

Author: Fatou B Cham