PetroGas Company limited, a leader in the fuel retail market, recently organised a three-day training on quality service delivery and occupational safety for over 120 of its front line staff.
The training held from 7th 9th November 2018 at the company’s headquarters in Banjul introduced the trainees to basic skills on fire prevention and control, as well as quality customer care service.
In his opening remarks the Managing Director of PetroGas Mr Lang K. Konteh informed participants that the capacity building forum was aimed at harnessing their skills to enable them serve their ‘esteemed customers’ with due diligence. PetroGas acquired Galp Gambia in early 2017 with only 16 service stations. Since then the company has expanded to rural Gambia (Farafenni, Kaur, Bansang and Alunhareh) bring the total to 20 filling stations. Mr Konteh described the training as timely saying the company’s vision is to become the leading brand in the country’s fuel retail market. At the end of the three-day forum, Mr Konteh urged participants to put the knowledge gained into good use. “I hope you will leave here energised and eager to serve our esteemed customers with enthusiasm and highest standard of integrity and self- esteem”, he concluded. Speaking earlier, PetroGas Retail Manager Barrow Touray Sawo said the skills acquired from the training would help to strengthen the participants’ interpersonal relationships and enrich their interactions with the ever-growing customer base of the company. “PetroGas is committed to delivering memorable quality customer experience”, she noted. She said the company promotes discipline and staff welfare so as to maintain their brand excellence and the magnetic bond with customers. Petrogas officials enjoined their staff to remain steadfast and tenacious in executing their duties.
The trainers included Yaya Fanneh of The Gambia Fire and Rescue Services and Omar M. Bojang of School of Nursing. The duo advised participants to uphold safety precautions at all times in order to avert disasters at their filling stations.