Nutrition Agency (NaNA) in collaboration with the Gambia Maternal and Child
Nutrition and Health Results Project (MCNHRP) Friday concluded a five-day
training for 37 Community Verification Agents (CVA) on Community Client Tracer
Satisfaction Survey (CCTSS) at Tendaba Camp, in Lower River Region’s Kiang
The Government of The Gambia secured funding from the World Bank to implement a Maternal and Child Nutrition and Health Results Project (MCNHRP) using Result Based Financing (RBF) for health approach.
The overall objective of the project is to improve health and nutrition outcomes among women and children to increase utilisation of community nutrition and primary maternal and child health services in selected regions. The MCNHRP is being implemented in thirty-seven (37) health centers in URR, CRR, LRR, NBR East and NBR West.
Acting NaNA executive director Malang Fofana spoke extensively on the significance of the training, saying it targets to equip the participants on their roles and responsibilities to enhance effectiveness and efficiency in their work.
He reminded CVAs that they have a giant task ahead of them and appealed to them to patiently face the challenge in the interest of the project. “Whatever you do, follow the protocol and do it with integrity and professionalism,” he said.
Mr. Fofana told the participants that their roles as CVA is crucial and urged them to make best use of the skills and knowledge they gained during the five days training. He also commended NaNA monitoring and evaluation team for their hard work and dedication.
The NaNA monitoring and evaluation officer Catherine Gibba said their roles include to verify the existence of clients and to assess their perception with regards to the quality of health care received from the facility.
According to him, the CVAs will use two approaches of the community tracing satisfaction survey that will be alternated quarterly which include exit interviews and community client tracing. She called on the participants to become good ambassadors of the project and to live up to expectation.
She spoke at length on the importance of the data collected by the CVA and urged them to do it with professionalism. “Each of us will be able to administer the questionnaire independently and let us take our time during administering them,” she said.